Frequently Asked Questions (FAQs)

Frequently Asked Questions

Registration Questions

What should I do to register?

Please fill in all the information on the registration page Register. Please fill the fields with red star and note that you will need to fill the rest after you place an order. Make sure to register under consignee details the name and the address that you would like the paperwork completed in.

 

Will my information be kept private?

Yes, your information will be kept safe on our SSL secured server.

 

How much do I pay for registration?

Registration is 100% free. Your name, Phone Number, Email Address, Country and port of destination.

 

What benefits do I get by registering?

You will get access to all cars in Auction prices. SAVANA MOTOR will provide you with auction buying, consulting, documentation handling, inland (Ground) transportation, and sea freight.

 

I live in Japan; can I still register?

Yes, anyone can register from anywhere in the world, as well as purchase vehicles.

 

How can I register?

Signing up / Registration with Savana Motor is very simple and 100% Free! Please follow the three steps as below:

  • Go to the right menu, click “Register” in the right menu in the Homepage .
  • Fill in the registration form.
  • Click “Create Account” button and go to your email inbox.
  • Activate your account by clicking the activation link in the email we just sent you.

Congratulations! You are now a registered member with Savana Motor!

 

How can I edit information on my profile?

Once you’re logged in, Go to Account Settings, you will be able to change your password.

Click Change Password and enter the new one, then click “Submit” for changes to be saved.

 

I cannot Log in, What Should I do?

If you cannot log in for any some reason, please retry after deleting the cookies saved in your browser and try logging in again.

If you keep trying to log in with your correct ID and password but still cannot log in, please check setting of your computer.

If Cookies on your web browser are disabled.
If you are using the supported system requirements. (OS and Browser).
Still facing the same problem, please contact us for support.

Payment Questions

What are the payment methods offered by Savana Motor?

Savana Motor by Current Create LLC. receives deposits or payments via bank wire transfers (T/T).

 

How do I make money wire transfer and what are your company’s bank wire instructions?

For payment for the purchased car, before you go to your bank, you simply will be issued an invoice (Proforma Invoice) from SAVANA MOTOR with car’s reference and specs that contains our bank wire instructions.

Once the transfer is made, please do not forget to send us a copy of the receipt as a proof of payment confirming that you did send a wire to us, in order to allocate your payment.

 

Will you refund my deposit if I request?

All bank wire transfers will be refunded upon your request. Please follow the instructions so that we could process your refund. Transfer time for the bank wire transfer is 3 to 5 business days. Please note we will deduct a bank wire fees of no more than $100 per refund if made by bank wire transfer. All Western Union transactions will be refunded within 2 to 4 business days upon request of the customer.

 

How much time do I have to send my money over to you after inquiry?

Once you place your order, the car will no longer show in the website, it will be reserved in your account and you will have 5 Business days to send us the TT copy for the inquired car, otherwise the purchase will be canceled, and the car will be sent back to the stock.

 

How would I know if Current Create LLC. has received my payment?

The customer will receive an automated email message that the bank transfer has already been reached Current Create LLC.’s Bank account. You can also check the status of your payment by logging in to “MY SAVANA” >> “VIEW ACCOUNT REPORT” section of your profile.

 

Can I pay for the car after delivery?

Savana Motor by Current Create LLC. requires full payments in order to ship your vehicle and send you all original documents. Make sure you make the full payment at least Two (2) weeks before the vehicle arrives at the port of discharge.

 

Do you accept payments in cryptocurrency?

At the moment, we do not accept cryptocurrencies. We only receive payments in USD or JPY (American dollars or Japanese Yen) and the payment can be made by bank wire transfer or via Western Union.

 

Order & Shipping Questions

How does ordering a car work?

If you are looking for any particular car, and you know your desired make, model, years, colors, and options for the car, you can send it by email to info@savanamotor.jp. Soon after you sent the email, our sales team will start to search for your car through thousands of stock listings and auctions of JAPAN. After we have found the car that suits all your needs, you will receive a replying email, which will include pictures, specifications, and price of the car (upon your request we can include shipping fees up to the port of your destination or up to your city if SAVANA MOTOR has the City Delivery Service available for your country).

 

Is the given price on the website negotiable?

Yes, Prices are negotiable. SAVANA MOTOR sales team will do their best to get maximum possible discounts for you.

 

How can I find out the shipping price for the car?

You can use our price calculator to see how much the shipping / City delivery service are going to cost.

 

How can I check the status of my shipment?

Please contact SAVANA MOTOR shipping department at shipment@savanamotor.jp and you will be notified on your status.

 

Is the Savana Motor shipping calculator accurate?

Yes. Savana Motor’s shipping calculator for Roro (Roll-on/Roll-off) shipments provides the accurate shipping price of the inquired vehicle. In case of container shipment, please contact Your sales Staff in charge.

 

Can I use my own shipping company?

Yes, Savana Motor by Current Create Company allows its clients to arrange shipping on their own, but we suggest checking with our shipping rates first, because in some cases, especially the case of container shipments, the customer cars have to be consolidated in one container in order to ship your car with a cheap rate, and Savana Motor can provide consolidation services to many destination points in the world. However, you are free to use your own transportation company.

 

How will my car(s) be shipped?

Your cars will be shipped by “Roro” or by “Container” shipping.

 

What is “Roro” shipment?

Roll-on/Roll-off shipment means that your car will be driven inside the ship, then it will be driven outside at the port of discharge. This method of shipment is available in some destinations and does not involve consolidation. Please refer to this link to find out more information on Roro.

 

What is “Container” shipping?

Container” shipment is the most popular way to ship a car. Basically, your car will be loaded inside 20 feet or 40 feet container, and the container will be sealed.

 

How many cars can be shipped in a 40 feet container?

Usually 40 feet container fits 3 mid-size cars or SUVs, 4 – 5 Sedan cars, such as Toyota Corolla, or 6 small Hatchback cars such as Toyota Vitz or Honda Fit.

 

What is consolidation?

Consolidation is when you only have one car to ship but you do not want to pay for the whole 40 feet container. Our shipping companies will combine your car to several of popular destinations. For instance: your car is combined with 2 or 3 other cars in a 40 feet container, then you are ending up paying only a 1/3 of the price and saving the rest.

 

How long does it take to get my car?

Transit time is 30-40 days from time of purchase. But please note that delays could occur due to weather conditions, vessel space availability, among other situations that could cause delay.

 

How may I know if Savana Motor provides shipping to my country?

You can check our “TOTAL PRICE CALCULATOR” on our website to view all available destinations or contact us at info@savanamotor.jp to get more detailed information.

General Questions

What is Savana Motor contact information?

  • Company Name: Current Create LLC.
  • Address: 4-37-3, Tammachi, Kanagawa-Ku, Yokohama, Kanagawa, 221-0825 Japan
  • Phone / Fax: +81-45-313-0594
  • Email: info@savanamotor.jp

 

What are your hours of operation?

Monday – Saturday (JST), 9:00 am – 8:00 pm

 

Where is Savana Motor’s office located?

Our Head Office is located in Yokohama city, Japan.

 

I am trying to login but keep getting an error, what should I do?

Most likely your request for registration has not been approved yet. So, please contact us to find out more on the status of your registration.

 

I emailed you and got no answer yet, what should I do?

Probably your email went to spam, please contact Savana Motor customer service department, and our sales staff will be happy to assist you.

 

How often is the inventory on your site being updated?

Our inventory is constantly being updated.

 

Can I buy new cars from Savana Motor?

Yes. Savana Motor can offer you a variety of new cars as well as factory orders. Please contact us for more information.

 

Where do you get the vehicles you sell on your stock list?

Our inventory comes from major Japanese Car Auctions, Insurance Companies, and Local Auto dealers.

 

Can I get more information and pictures of a certain vehicle?

Please contact us. We will do our best to try and provide you with pictures and more information.

 

Can I be an official Savana Motor agent in my country?

Yes, It is very possible for you to become a partner of Savana Motor in Japan, Please note that to become an official agent with us. You firstly must have an account with Savana Motor and your account must be in good standing and a minimum of 10 vehicle purchases.

You can check contacts of our local official agents and dealers in your country or neighboring countries under “Special Regional Stock” section in the main page of our website or contact us for more details. ​

Any suggestions, questions or concerns,  feel free to contact us!